Masterix offers their clients exclusive services to develop long term relationships with them and to never let them down. We are willing to assist our customers throughout all the production phases, so that they can reach perfect results.
The pursuit of quality and the experience that we gained over many years led us to come up with new solutions tailored to Masterix customers needs.
Management and Connectivity
According to 4.0 industry rules, connectivity has become absolutely essential. The opportunity to gather data, measure them and communicate with machines have become the key feature of 4.0 industry.
Ever more industries are modernising and renewing themselves.
4.0 industry delivers both technical and economical advantages: The Italian State grants a up to 87,9% tax credit to all the companies that equip themselves with ultramodern technologies.
Masterix achieved an international scope : many of our customers work in foreign countries or far continents. Every single element in our machine can be remotely controlled to be able to remotely assist our customers and keep our standards high.
This innovative feature allow us to operate on single components quickly, making it possible to save time and resources.
This is an asset that made Masterix Customer Service famous and well-respected in the field of jewellery making..
Webinar and Trainings
How do you become an expert in the lost wax casting field? What’s the best suited mould for my models? What kind of wax should I use?
We arrange webinars and trainings to answer all our customers technical questions. We listen to our clients care about their questions : we have been running after-sale courses for years with pleasure. Our policy of “customers empowerment” bring us to provide them with the best tools and our decade-long expertise.
Masterix runs workshops upon request for all the companies that ask for them. They represent a special occasion for our customer to check the machines components quality and solidity.
Workshops will be beneficial to both companies with fully-automated production lines and to beginners who want to start working with our injectors. Our operators will teach how to use the machines and how to do the maintenance work.